Readers had questions about both Aeroplan and Air Miles, Canada's biggest travel reward programs.
Q: What happens to Air Miles points after the member dies?
A: You can merge your account with the account of a family member who has died with no fee required.
Shawna Rossi, a spokesperson for LoyaltyOne, which runs Air Miles, says you must complete a "merge account form" and send it with supporting documents to Air Miles.
Q: My husband and I recently redeemed Air Miles points for two WestJet return flights to Florida.
There were extra fees of $374 for the two reward flights, including a $20 administration fee per ticket and a $75 fuel surcharge per ticket.
Air Miles told me it doesn't keep the fuel surcharge, but passes it on to the airline. But when I checked WestJet's website, I found there are no fuel surcharges any more. Is this just a money grab?
A: Air Miles has a fuel surcharge for reward tickets and so does Aeroplan – even though WestJet has dropped the surcharges and Air Canada has eliminated the fuel surcharge for North American flights.
I asked both loyalty programs for an explanation.
Shawna Rossi, Air Miles: WestJet has not removed this charge from the redemption class of tickets it sells to us.
The reward miles required for an Air Miles redemption has not increased since 2005 and we have no plans to increase the number of miles required at this time.
Unfortunately, this fuel charge is something we must pass on to collectors. It is part of the taxes and service charges the airline requires us to collect on their behalf for all redemption tickets.
As for the $20 per ticket booking fee, it covers services such as issuing the itinerary, e-ticket, paper ticket, etc.
Christa Poole, Aeroplan: Air Canada requires Aeroplan to collect fuel surcharges on all Classic flight rewards.
For international destinations, the fuel surcharge amounts are equivalent to those charged by Air Canada when customers purchase a regular ticket.
The North American fuel surcharge for Classic flight rewards is $27 per one way, while those for international flights vary by market and are the same as for Air Canada tickets.
Air Canada reflects the cost of fuel for North America in its ticket prices, which may increase or decrease accordingly.
However, Aeroplan does not vary its mileage levels for Classic flight rewards and is required to collect a separate surcharge, reflecting Air Canada's cost to purchase fuel.
Q: As an Air Miles member, I tried to redeem points for a Canon FS20 camcorder shown in its magazine.
I was told that model wasn't available because Canon had supplied the wrong image.
I think Air Miles should take responsibility for the error. Do I have a valid case?
A: Air Miles refused his request at first, saying Canon decided not to offer that camcorder in Canada after the magazine had gone to print.
"Rewards are subject to availability and restrictions imposed by suppliers," he was told.
Manvinder Pabla, the member, felt there was a principle involved.
"If it was too late to retract the offer, then why didn't they insert a flyer to correct it?"
Air Miles changed its stand after the Toronto Star got involved. It agreed that Pabla, a long-time collector, deserved to get the camcorder shown in the magazine at the 4,200-point level.