National CEO Survey Highlights the Power of People.
Company leaders focus on the strength of internal and external relationship-building.
While CEOs ante up to the challenges of today’s competitive pressures and the current economic conditions, they’re recognizing the power of people. Whether better managing their company’s clients, employees or both, today’s CEOs are strengthening business by building stronger relationships with these individuals, according to the 2009 Management Action Programs Inc. (MAP) Quarterly CEO Survey conducted by Vantage Research. Surprisingly, these CEOs aren’t as concerned with lowering product prices to steer their companies through the recession right now. Instead, over 50 percent are now turning their attention to stabilizing or growing revenues through customer/client retention, using softer tactics, like beefing up services, interactions and communications, the survey indicates. As well, nearly 70 percent of these company leaders are motivating staff with simple, yet effective non-financial rewards, such as verbal and written recognition.
Source : www.mapconsulting.com