FANBOX INTEGRATES LOYALTY SOLUTIONS WITH FACEBOOK PLATFORM

The company launches MS2 SPLICE and implements its loyalty programs

on social media platforms

Boucherville, Quebec, April 18, 2012 – FANBOX, an industry leader in relational technologies and loyalty programs, maintains its avant-garde reputation by launching MS2 SPLICE, a unique product allowing people who use Facebook to be connected to loyalty programs, gift cards or pre-paid cards. FANBOX is also making it possible for retail companies to add a social component to their loyalty strategy thanks to this new module developed with FANBOX’s MS2 technological platform.

MS2 SPLICE enables real-time interaction between retailers and consumers. The ability to connect their loyalty program and/or gift or pre-paid cards to their Facebook Page allows retailers to invite consumers to become a member of the program through this social media platform. The retailer can thus engage in a personalized dialogue with consumers by, for example, publicizing promotions on their Facebook timelines. Furthermore, consumers can use the Facebook mobile app and its check-in feature to receive promotional offers in real-time, while in the actual store. Finally, MS2 SPLICE also enables retailers to take advantage of Facebook’s viral marketing capacity to encourage people, through the awarding of points, to refer friends who may also want to become members of the loyalty program.

Another aspect of the product allows people to register a gift card, through the retailer’s Facebook Page, and potentially receive other offers and promotions. The retailer can thus build a database of gift cards currently in circulation – something that was not previously possible.

“We are very excited to be offering our clients a new tool and to give them the opportunity to maximize the potential of social media platforms,” states Daleyne Guay, President of FANBOX. “For retailers, these platforms create a privileged dialogue and relationship with consumers, so it was natural that we should integrate them with our relational technologies and loyalty programs.”    

MS2 SPLICE by FANBOX was launched November 4^th, 2011 and numerous clients have expressed their interest to move forward with the program in the next few months. MS2 SPLICE will be among the first to bridge the gap between loyalty programs and social media platforms.

Millions of people who use Facebook visit this site every day and provide companies with untold distribution potential, as well as the opportunity to deliver highly-customized offers that suit specific consumer needs.

About FANBOX

FANBOX is a North American leader in relational technologies and loyalty programs. FANBOX enables retailers to obtain, in real-time, the customer and product level information they need to deliver customized offers to the marketplace. Its patent pending MS2 platform is unique as it is: simple to interface, scalable for growth and secure for financial transactions. FANBOX’s solutions are built on three pillars – all of which rely on the MS2 platform: loyalty programs, gift cards or pre-paid cards, the VIpass reward programs (VIpass.ca), and Communi-T, the token-based payment solution for senior residences. FANBOX is based in Boucherville, Quebec, Canada.

For more information about FANBOX, visit http://www.fanbox.net.

Facebook^® is a registered trademark of Facebook Inc.

FANBOX launched two new online modules for its MS2 platform: MS2 TARGETER and MS2 PROMOTION

Press release

For immediate release

FANBOX launched two new online modules for its MS2 platform: 

MS2 TARGETER and MS2 PROMOTION

Boucherville, Quebec, Canada, May 16, 2011 – FanBOX, the North American leader in relational technologies, announces that it has launched two new online modules for its MS2 platform: MS2 TARGETER and MS2 PROMOTION. These modules now allow our clients to easily and effectively define, in real-time, the segmentation of their target clientele as well as any promotion that targets them. The end result is a quick implementation of a personalized loyalty program.

MS2 TARGETER, an entirely new segmentation module, exploits all fields contained in the databases of customer loyalty and gift card programs. The module helps define a target clientele—information that can then be used for personalized marketing campaigns or promotional offers.

MS2 PROMOTION is a new module that allows a promotion to be applied to specific products or categories (SKU Based). In conjunction with MS2 TARGETER, MS2 promotions are applied to in-store transactions or an e-commerce website in real time.

An access manager allows us to manage our customers’ privileges in an entirely parameter-adaptive manner.  Access is given in relation to the level of security attributed by the client.

The updating of the MS2 technology platform (version 2.5) also includes increased functionality to post real-time data using dynamic spreadsheets. Search functionality is now available for all information contained in databases.

The new version of MS2 promises to deliver a better management experience for customer loyalty, prepaid card and gift card programs. The MS2 platform allows retailers, distributors and manufacturing businesses to maintain personalized relationships with their customers in real time.

MS2 version 2.5 also includes the following improvements:

• Posting of personalized reports and spreadsheets by users
• New search tools
• The exporting of data contained in spreadsheets in XLS, TXT, JPEG and PDF formats.
• A management interface geared specifically towards the management of retirement communities – COMMUNI-T

“FANBOX has been at the forefront of relational technologies that centre around loyalty programs for nearly 10 years,” said FANBOX president Daleyne Guay.  “Putting the MS2 TARGETER and MS2 PROMOTION tools online is part of our leadership mission in the field of relational technologies. The personalization of promotional campaigns by the customer as a function of their target market segmentation, category or specific product, is now an integral part of the MS2 platform. The end result is the creation of programs that perform better and respond to ever-changing consumer demands.”

FANBOX is a leader in loyalty programs and gift cards. Located in Boucherville (Quebec), the business also has offices in Boston (Massachusetts) as well as Paris (France). Since its founding in 2002, FANBOX has been a leader in technologies and relational marketing. From year to year, thanks to its extensive expertise, FANBOX has continued to set the benchmark for the successful establishment and management of loyalty programs and communities of interest.

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Source:

Daleyne Guay

President

FANBOX

Tel.: 450-463-3939

http://www.fanbox.net

FANBOX met en ligne deux nouveaux modules de sa plateforme MS2 : MS2 TARGETER et MS2 PROMOTION

 Communiqué de presse

Pour diffusion immédiate

FANBOX met en ligne deux nouveaux modules de sa plateforme MS2 :
MS2 TARGETER et MS2 PROMOTION

Boucherville, Québec, Canada le 16 mai 2011 – FanBOX,  leader nord-américain des technologies relationnelles annonce la mise en ligne de deux nouveaux modules de sa plateforme MS2, soit MS2 TARGETER et MS2 PROMOTION. Ces modules permettent maintenant à nos clients de définir en temps réel, de façon simple et efficace, la segmentation de leur clientèle cible et la promotion qui leur est destinée.  Le résultat : l’implantation rapide d’un programme personnalisé de fidélisation.

MS2 TARGETER, un tout nouveau module de segmentation, utilise l’ensemble des champs contenus dans les bases de données des programmes de fidélisation et cartes-cadeaux.  Ce module permet la définition d’une clientèle cible, qui sera utilisée par la suite à des fins de campagnes de marketing personnalisé ou offres promotionnelles.

MS2 PROMOTION, est un nouveau module qui permet d’appliquer une promotion à des produits ou catégories spécifiques (SKU Based).  Fonctionnant en tandem avec MS2 TARGETER, les promotions sont appliquées en temps réel sur des transactions en magasin ou sur un site de commerce électronique.

Un gestionnaire d’accès permet la gestion des droits par nos clients de façon entièrement paramétrable.  Les accès sont octroyés en fonction du niveau de sécurité attribué par le client.

La mise à jour de la plateforme technologique MS2 (version 2.5) inclut également des capacités accrues de l’affichage des données en temps réel via les tableaux de bord dynamiques.  Les fonctionnalités de recherches sont maintenant disponibles pour l’ensemble des informations contenues dans les bases de données.

La nouvelle version de MS2 promet de livrer une meilleure expérience de gestion d’un programme de fidélisation, cartes prépayées et cartes-cadeaux.  La plateforme MS2 est utilisée en temps réel par des détaillants, distributeurs et entreprises manufacturières désirant maintenir des relations personnalisées avec ses consommateurs.

MS2 version 2.5 inclus également les améliorations suivantes

• Affichage des rapports et tableaux de bord personnalisés par utilisateurs
•  Nouvel outils de recherche
• Exportation des données contenues dans les tableaux de bord, en format xls, txt, jpeg et pdf
• Interface de gestion spécifiquement orientée pour la gestion des résidences de personnes âgées – COMMUNI-T

Daleyne Guay, président « FANBOX est à l’avant-garde des technologies relationnelles en matière de programme de fidélisation depuis près de 10 ans.  La mise en ligne des modules MS2 TARGETER et MS2 PROMOTION fait partie de notre mission de leadership dans le domaine des technologies relationnelles.  La personnalisation des campagnes promotionnelles par le client en fonction de la segmentation d’un marché cible, et d’une catégorie ou d’un produit spécifique est maintenant partie intégrante de la plateforme MS2.  Le résultat se traduit par des programmes plus performants répondant aux demandes de plus en plus exigeantes des consommateurs ».

FANBOX est un chef de file en programmes de fidélisation et de cartes-cadeaux. Située à Boucherville (Québec), l'entreprise a également des bureaux à Boston (Massachusetts) ainsi qu'à Paris (France). Depuis sa création en 2002, FANBOX agit à titre de leader en technologies et en marketing relationnels. D'année en année, grâce à sa grande expertise, FANBOX est passée maître dans la gestion et l'implantation réussie des programmes de fidélisation et de communautés d'intérêts.

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Source:

Daleyne Guay
Président

FANBOX

Tel. : 450 463-3939 

• http://www.fanbox.net/

Michel Bougie joins FanBox as Vice-President Business Development

Michel Bougie joins FanBox as Vice-President Business Development after spending the last 10 years with Canada's largest loyalty company (LoyaltyOne - Airmiles). 

Michel is a Senior professional specialized in business development/consulting with expertise in retail and marketing gathered over 30 years in Banking, Credit Cards, Market research, Gas retailing, Grocery, Drugstores, Telecoms, Insurance, Data & Analytics and Loyalty/recognition solutions (Reader's Digest, Compusearch, Bank of Montreal). Info : mbougie@fanbox.net

Loyalty post from Seth Godin

Loyalty

Loyalty is what we call it when someone refuses a momentarily better option.

If your offering is always better, you don't have loyal customers, you have smart ones. Don't brag about how loyal your customers are when you're the cheapest or you have clearly dominated some key element of what the market demands. That's not loyalty. That's something else.

Loyal customers understand that there's almost always something better out there, but they're not so interested in looking.

Loyalty can be rewarded, but loyalty usually comes from within, from a story we like to tell ourselves. We're loyal to sports teams and products (and yes, to people) because being loyal makes us happy. Why else be a fan of the Cubs? Some customers like being loyal. Those are good customers to have.

Loyalty isn't forever. Sometimes, the world changes significantly and even though the loyal partner/customer likes that label, it gets so difficult to stick that he switches.

I think there's no doubt that some brands and teams and politicians and yes, people, attract a greater percentage of loyal fans than others. Not because they're bigger or better, but because they reinforce the good feeling some people get when they're being loyal. Hint: low price or supermodel good looks are not the tools of choice for attracting people who enjoy being loyal.

Rewarding loyalty for loyalty's sake--not by paying people for sticking it out so the offering ends up being more attractive--is not an obvious path, but it's a worthwhile one. Tell a story that appeals to loyalists. Treat different customers differently, and reserve your highest level of respect for those that stand by you.

FANBOX announces the opening of its Paris, France office.

FANBOX, a leader in loyalty programs and gift cards, announces the opening of its Paris, France office.

"Our new office in France becomes the company's first overseas franchise territory and an important step toward achieving our goals," explained Daleyne Guay, president of FANBOX.

FANBOX France will be led by Jocelyn Cayer who is responsible for developing the French market for FANBOX's COMMUNI-T brand, which features an innovative card designed for retirement communities and school campuses. COMMUNI-T is a safe, easy and convenient way to make purchases without the need to carry cash, thereby reducing the risk of theft in retirement residences and on campuses.

"I am delighted to be associated with a company as dynamic as FANBOX," said Jocelyn Cayer. "My first priority is to put everything in place to develop the French market and build awareness for the company. In France, companies increasingly recognize the need to seduce their customers and FANBOX offers a range of innovative products to help reach that goal."

"We are pleased to welcome Jocelyn Cayer to our team. He has the background and experience needed to develop our new office in France, which remains a key market priority and a natural fit for our company," stated Daleyne Guay. "French retailers are dynamic and avant-garde in their approach to business and very few private customer loyalty programs currently exist. The opportunity for FANBOX to build awareness for its products and offer its expertise to the French market is huge."

FANBOX is a leader in "SKU-based" loyalty programs and gift cards. Headquartered in Boucherville (Quebec), the company also has offices in Boston (Massachusetts) as well as in Paris (France). Since its founding in 2002, FANBOX has been a leader in technologies and relational marketing. From year to year, thanks to its extensive expertise, FANBOX has continued to set the benchmark for the successful establishment and management of loyalty programs and affinity groups.

FANBOX, a leader in loyalty programs and gift cards, obtains VeriFone V(x) certification

 Press release

 For immediate release

FANBOX, a leader in loyalty programs and gift cards, obtains VeriFone V(x) certification

Boucherville, July 19, 2010 – FANBOX is pleased to announce the successful inclusion of the VeriFone V(x) technology certification program in its loyalty programs, prepaid cards and gift cards. As of today, all retailers using VeriFone V(x) terminals for their banking transactions will be able to process FANBOX loyalty cards, prepaid cards and gift cards.

“This is excellent news for retailers using VeriFone V(x) banking terminals! Not only can loyalty programs and gift cards be grown among these merchants, but they will be able to take advantage of numerous benefits that will increase their revenue and reinforce their brand names. The programs put forth by FANBOX have become excellent tools for seducing customers,” affirmed FANBOX president Daleyne Guay.

“As well as using our loyalty cards, prepaid cards and gift cards, retailers will be able to benefit from a multitude of services specially developed for them. By using our loyalty programs, by means of our unique MS2 platform, retailers can communicate in real time with their customers. In doing so, each transaction becomes a golden opportunity to interact with them,” Daleyne Guay added. 

FANBOX is a leader in “SKU-based” loyalty programs and gift cards. Headquartered in Boucherville (Quebec), the company also has offices in Boston (Massachusetts) as well as in Paris (France).  Since its founding in 2002, FANBOX has been a leader in technologies and relational marketing. From year to year, thanks to its extensive expertise, FANBOX has continued to set the benchmark for the successful establishment and management of loyalty programs and affinity groups.

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Information:

FANBOX

http://www.fanbox.net

FANBOX, leader dans les programmes de fidélisation et de cartes-cadeaux, obtient la certification technologique VeriFone V(x)

 Communiqué de presse

 Pour diffusion immédiate

FANBOX,  leader dans les programmes de fidélisation et de cartes-cadeaux, obtient la certification technologique VeriFone V(x)

Boucherville, le 19 juillet 2010 – FANBOX, est fière d’annoncer, aujourd’hui, la réussite du programme de certification de la technologie VeriFone V(x) pour ses programmes de fidélisation, cartes prépayées et cartes-cadeaux.  Dorénavant, tous les détaillants utilisant les terminaux VeriFone V(x) pour leurs transactions bancaires pourront utiliser des cartes de fidélité, cartes prépayées et cartes-cadeaux de FANBOX.

« C’est une excellente nouvelle pour les détaillants utilisant les terminaux bancaires VeriFone V(x)! Non seulement les programmes de fidélisation et cartes-cadeaux FANBOX pourront croître à travers ces marchands, mais ces derniers pourront bénéficier de plusieurs avantages dont l’augmentation de leur revenu et le renforcement de leur marque de commerce.  Les programmes mis de l’avant par FANBOX deviennent d’excellents outils de séduction de la clientèle » a déclaré Daleyne Guay, président de FANBOX.

« En plus de traiter nos cartes fidélités, cartes prépayées et cartes-cadeaux, les détaillants pourront bénéficier d’une multitude de services conçus spécialement pour eux.  En utilisant nos programmes de fidélisation, par le biais de notre plateforme technologique unique appelée MS2, les détaillants pourront communiquer en temps réel avec leurs clients.  Chaque transaction devient donc une occasion en or d’interagir avec eux » a poursuivi Daleyne Guay.

FANBOX est un chef de file en programmes de fidélisation niveau produit «SKU Based» et de cartes-cadeaux. Située à Boucherville (Québec), l'entreprise a également des bureaux à Boston (Massachusetts) ainsi qu'à Paris (France). Depuis sa création en 2002, FANBOX agit à titre de leader en technologies et en marketing relationnels. D'année en année, grâce à sa grande expertise, FANBOX est passée maître dans la gestion et l'implantation réussie des programmes de fidélisation et de communautés d'intérêts.

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Source:

http://www.fanbox.net/Fanbox/fr/index.html

Notre nouveau site Web est en ligne

Le nouveau site Web de FanBox est en ligne.

FanBox recherche un analyste-programmeur PHP

Poste Permanent Analyste-développeur

SUPÉRIEUR IMMÉDIAT Vice-président opérations

Champ d’expertise Développement de produits et solutions de fidélisation

Lieu de travail Boucherville

Faites parvenir votre cv à cooljobs@fanbox.net

L’opportunité…

En tant que membre de l’équipe de développement, vous aurez la chance de travailler sur des produits de fidélisation innovateurs déployés en mode SAAS. Vous serez appeler à effectuer du développement et contrôle de qualité de nos produits. Le candidat s’assurera de travailler dans des outils de technologie récente telles que le Framework Zend sous le langage PHP 5. Il aura aussi à collaborer avec l’équipe de la clientèle afin de résoudre des problèmes complexes. Si vous avez envie de travailler dans une firme en croissance et que vous souhaitez œuvrer dans un environnement vous permettant de mettre à profit votre polyvalence, n’hésitez pas à nous envoyer votre curriculum vitae!

Principales fonctions et responsabilités :

· Effectuer de la programmation;

· Effectuer les essais fonctionnels et intégrés;

· Définir le plan de mise en production;

· Respecter les standards et normes et les appliquer avec notre Framework;

· Assurer le transfert d’expertise à l’équipe;

· Mettre à jour la documentation relative aux services et fonctions affectées par les modifications;

· Apporter le support nécessaire au service à la clientèle.

Votre profil…

· Connaissances des standards LAMP (Linux, Apache, MySql, PHP);

· Connaissance du Framework Zend version 1.9 et plus;

· Connaissances du langage PHP 5;

· Vous possédez DEC un diplôme universitaire de premier cycle ou l’équivalent;

· Vous avez 1 à 3 ans d’expérience en développement de produits transactionnels et des Web services;

· La connaissance des applications et ou d’interface de terminaux de points de vente (P.O.S) sera également considérée comme un atout.

Compétences Clés :

Pour avoir du succès dans ce rôle vous devez :

• Bilinguisme (français et anglais parlé et écrit);
• Avoir une facilité de rédaction synthèse et structurée;

• Avoir de la facilité à travailler en équipe;
• Être orienté sur les résultats;
• Être débrouillard, autonome et déterminé;
• Vous avez un souci de développer des produits de qualité.